Common Queries

You Asked, We Answered

Do you send your repairs out?

All jewelry repairs are done in-house. Our team has over 50 years of experience to serve you. Most quartz watch repairs are done in our shop as well. We do contract with an offsite watchmaker for manual wind and quartz chronograph watches.

Can you melt my old jewelry to make something new?

Unfortunately, old gold can't be melted down and cast in to a new piece because the melting process causes the gold alloys to separate. This causes the casted piece to have porosity, creating a pitted, grainy finish and brittle structure. If there is a specific attribute from a piece you own, we can incorporate that in to a new finished product.

How long will my repair take?

Most jewelry repairs are scheduled for a week. At times, extra materials must be ordered which can affect the turn-around time. Watch repairs take 1-2 weeks if no special parts need to be ordered. Express service is available for an additional charge. We give a courtesy call to all customers when their repairs are completed.

What is the difference between synthetic and lab created gemstones?

Synthetic stones are look-alike stones that are not chemically identical to the genuine stones they imitate. Lab created stones are man-made stones that consist of the same checmical structure as natural earth-mined stones. 

How long does custom work take to complete?

Custom work can take as little as 10 days and as much as 6 weeks to complete. Some custom orders begin from scratch, starting with designing/drawing sketches that must be approved or modified, cost of materials researched, and an estimate given that must be approved before the work can begin. 

Do you do appraisals? 

Yes, we do insurance appraisals. They are itemized and list the retail replacement cost for materials and labor according to current market values. This type of appraisal gives your insurance company an idea of what it would cost to replace what you have with a brand new item of the same quality, were you to experience a loss. 

Do you buy jewelry or loose stones?

We do not buy jewelry to resell, but we do buy scrap gold to send to the refiner. If you have gold jewelry that you no longer want, we will weigh it and write you a check for the amount the refiner will reimburse us for. Alternatively, we can apply that amount towards the cost of your bill. We do not purchase loose gemstones.

What is the difference between the karats of gold?

Pure gold is 24k, which is too soft to wear as jewelry. To make gold suitable for wearing, other metals are alloyed with pure gold to make it stronger. The amount of other metals added is what determines the karat of gold. For example, 14k gold is 14 parts pure gold and 10 parts other metals. 

How often should I have my prongs checked?

We recommend having your jewelry cleaned and checked every 6 months. Typical life of standard size prongs is 7-10 years, depending on how the jewelry is worn and the abuse it takes. Halo rings should be checked every 3-4 months, as they have smaller prongs that wear down faster. 

Is it OK to never take my jewelry off?

You can wear your jewelry however you like, but we advise taking it off before sleeping, getting in to a pool/hot tub, and when working with chemicals (even household cleaners). Chains get tangled and break while sleeping and the chemicals in pools/hot tubs and household cleaners break down the alloys in your jewelry.